JRR & JaME X JAPAN International Ticket Sale FAQ: JRR Master English FAQ

 

 

 

THE BASICS

What is the JRR and JaME X JAPAN International Ticket Sale?

Jrock Revolution (JRR) and Japan Music Entertainment (JaME) have joined forces to present to you an unprecedented opportunity for overseas fans.

Our organizations have secured a limited pool of tickets to the otherwise sold out reunion concerts of legendary Japanese rock band X JAPAN and are offering them for sale to international fans. We will be launching a ticket lottery. Successful entrants will receive a unique code that will allow them to purchase tickets through a special ticket site.

When and where are the X JAPAN concerts and what are they titled?

X JAPAN resumes its attack 2008 I.V. ~ Towards destruction ~

Tokyo Dome
Tokyo, Japan
Fri., March 28 ~Night of Destruction~
Sat., March 29 ~Night of Madness~
Sun., March 30 ~Night of Creation~


How did tickets to this concert other than JRR and JaME's pool sell out?

The reunion of X JAPAN has been anticipated by hopeful fans ever since their disbandment over a decade ago. The first opportunity to purchase tickets was a presale via YOSHIKI Mobile, a subscription cell phone services offering exclusives to fans of YOSHIKI and X JAPAN. This service only functions over Japanese cellular networks. The huge demand for tickets via this presale resulted in the ticketing system being drowned with over 100,000 reservations for the two concerts within the opening hours of the sale. Tokyo Dome's normal capacity is approximately 50,000 seats. Since this presale, plans then went under consideration to increase seating capacity to respond to this dramatic turn of events.


How did JRR and JaME obtain tickets?

X JAPAN wanted fans around the world to have a chance to attend these concerts. JRR and JaME were able to successfully provide an opportunity to do so.

How much do tickets cost?

$135 per ticket in U.S. dollars.

How many tickets are allowed per person?

Maximum of four per successful lottery entrant.

Can I get tickets to both shows?

We have now confirmed that our ticket allocation is for:

March 28 ~Night of Destruction~

Each ticket is for a single seat at the March 28 X JAPAN show. You may request up to 4.

Our tickets will NOT include the 30th.

What about the newly announced third night of X JAPAN's reunion concert series on the 29th?

This ticket lottery is ONLY for the 28th. There will be a separate sale by EINSOF Marketing Group for a limited pool for the 29th! Yes, you MAY have the chance to see X JAPAN twice! We'll update when there's more information.

 

What is Jrock Revolution?

Jrock Revolution is the premier destination for Japanese rock fans all over the world. JrockRevolution.com serves to promote artists, music, and events in the U.S. and beyond, and provides a community space for once scattered fan groups to unite and organize. Inspired in 2007 by YOSHIKI of X JAPAN, Jrock Revolution brought the first major festival of Jrock artists to the U.S., and remains at the cutting edge of the international Jrock scene.

What is Japanese Music Entertainment?

In 2004, several European websites merged to create JmusicEuropa.com, which became JaME. Since that time, the website has grown with the development of the Japanese music scene overseas. In a few years, it became the first and biggest multilingual database and informational website about Japanese music around the world, covering a wide range of music styles coming from Japan, and promoting them globally.

 

 

 

 

THE LOTTERY


How can I purchase tickets?

To purchase tickets, you must first enter a lottery. Winners will be chosen by random drawing and will be provided with a unique code to enter into a special tickets site, which will allow you to make the purchase.

What is a lottery system?

A lottery system is often used in Japan for special ticketing to concerts. You put in a name for a ticket or a set of tickets, and the winners will be drawn at random for equal fairness.

Why are the ticket sales being done by lottery?

In order to give a fair opportunity to all fans, JRR and JaME chose the lottery system over a first-come-first-served system that would benefit only the people who could be on at that time and were already certain they could go.

Does it cost anything to enter the lottery just to try to get tickets?

No, the lottery is free.


When and how can I enter the lottery?

The lottery will begin on Monday, February 11th, 10:00AM PST (1:00PM EST/19:00 CET) on JRR's and JaME's respective websites: jrockrevolution.com and jame-world.com. Banners will be in place to point readers to the lottery site. The lottery site will include a form to submit asking for your name, email, passport number, country, and the number of tickets desired.

Do I need to be logged into JRR with my JRR login?

No. The lottery is independent from your JRR login information.


Will the server crash due to interest?

We have anticipated this and increased our server capacity. Our staff will be standing by throughout the launch of the lottery to immediately address any unforeseen technical issues.


Why do I need to enter my passport number and country?

Should you win the opportunity to buy tickets, this information will be used to confirm who you are when you purchase tickets and when you ultimately pick them up.

Your passport number, as with your other information, will enter a secure database and will only be used for purposes of completing ticket purchase and identification at will call. All passport numbers for non-successful entrants will be securely discarded. All passport numbers used for will call will be securely discarded after the concert.

 

My passport is still processing and I don't have my number yet.

You may enter the ID number of a government-issued ID. You will need this number to complete your purchase if selected for the lottery. We WILL request your passport number afterwards and we may also request BOTH the ID used and your passport at will call.

JRR and JaME are NOT responsible for any concert ticket purchasers who do not obtain passports in time. There are no refunds possible.

U.S. citizens who applied when we allowed the SSN code, your code will still be accepted. We are no longer allowing the SSN code.


What email should I give you?

Give us your MOST DIRECT email. Do not give us an email that forwards somewhere else. Give us an email that will receive mail directly as we will be making some if not all of our contact via email for ticket sale access codes and we want to reduce your wait time.

The form asks me to enter how many tickets I want. What if I don't know how many?

Do not submit your entry until you have decided how many tickets you want.

How will ticketholders be selected?

Random selection by a purely technological method.


When will the lottery close?

The lottery will close on Saturday, Feb. 16th, 12:00 A.M. PST / 3 A.M. EST / 9 A.M. CET. In other words, FRIDAY night will be the last time to purchase for the Americas, Saturday afternoon for Asian time zones, and Saturday morning for European time zones.

 

UPDATE: Due to demand from fans for more time to plan and check in with their friends, we are extending this lottery through Saturday. We'll update soon with the specific time.

Will I get a confirmation email for entering, with my information?

Yes.


How do I find out if I was selected?

See later on in this FAQ for general information. We will have full details on that coming ASAP. We will offer the best system we can considering the time constraints and try to reduce your stress as much as possible.


I was not selected. Is there any other way to get tickets?

There is no other legal and approved way to get tickets at this time. Scalpers are very likely to attempt to put standard Tokyo Dome tickets on sale. JRR and JaME strongly reject this system of ripping off fans, artists, and everyone involved that it takes to put on a concert. There is a form up on the main lotto page to allow you to report anyone attempting to scalp tickets from OUR sale. We CANNOT address scalpers outside of our own tickets as this is not our responsibility. However, we warn fans strongly against illegal ticket purchase. It is harmful to everyone involved.


I'm a scalper and I want to make thousands of dollars off desperate fans who will pay anything to go. Can I buy tickets through your system and scalp them?

NO. It is 100% impossible due to the will call system at Tokyo Dome. Resale of these tickets is completely impossible without going directly through us. Do not even try. We will be watching auction sites like a hawk to protect our fans and take action to the fullest extent against scalpers.


I made it through! What do I do next?

You will have 24 hours to purchase your tickets through our ticket site.

 

PLANNING TOGETHER


I want to enter the lottery to try to help a friend get tickets, but I don't want to go.

There is no way to transfer your unique code. If you win, YOU must purchase the tickets.


Let's say I have three friends and we all want to go. What should we do?

Each of you should enter the lottery and request three tickets. If more than one person wins, only one of you should complete the ticket purchase on behalf of the group.

What if I want to go to both shows?

The lottery tickets are ONLY for Friday, March 28.

What if my friend wins and I don't, and s/he only asked for one ticket originally?

Get in touch with your friends FIRST before you enter. Make some decisions. We cannot allow anyone who succeeds in the lottery to purchase MORE tickets than they requested.

 

What if I'm selected and requested four tickets, but I don't know who's going to be able to go?

That's up to you. You must simply complete the ticket purchase in time for your requested tickets.

What if the number of friends I have who want to go exceeds four people?

More than one person in your party will have to be selected in the lottery to include everyone. There are only four tickets allotted per person.

No member of our group can afford to buy tickets for everyone right now, but we can each afford our tickets individually.

Whoever buys the tickets for the group MUST be able to afford all the tickets. Ticket costs are only the beginning of the expense of a trip to Japan. Start preparing NOW to have the initial funds available so that any member of your group will be able to purchase tickets for the whole group should that person be selected in the lottery.

GETTING TICKETS

How will the ticket sale site work?

Lottery winners will receive a unique code via email and the web address to our tickets page. The unique code will allow winners to complete a ticket purchase. Without this code, tickets cannot be purchased. The unique code is based on your provided passport/ID number.


Can the code be used more than once?

No. The code can only be used once to complete a transaction of purchase of up to 4 tickets. Once the transaction is complete, the code will expire.


Can I give the code to a friend?

No. The purchaser MUST be the same as the lottery entrant who received the code.

I want to pay for my (family member/friend) to go.

Deposit money into their account in advance. You cannot pay through your own account.

Do I have to pay when I order? Can I reserve my tickets and then come back to pay?

No, you must pay when you order.

What currency will be accepted? What are the methods of payment?

Payment will be done via Paypal, which accepts all forms of currency and includes credit/debit cards. You do not need a Paypal account to use this system.


What will the ticket site ask for?

Your name and contact information, billing address, and the number of tickets you are ordering.


I placed my order. Now what?

Once you have placed your order, you will receive further instructions about how to supply us with the names and passport numbers of the members of any additional members of your party, to guarantee ticket pickup.

How will I receive tickets?

You will not receive physical tickets. Tickets will be available at a special JRR and JaME will call location AT Tokyo Dome. You will be able to pick them up by showing your passport. Once again, please remember, your passport number MUST MATCH the confirmation code of the ticket. If it does not match, you will NOT be able to pick up your ticket!

How will I find out if I won?

Successful entrants will be contacted by email. We will post very clearly in advance the window during which we will release emails to those selected in the lottery. Please MAKE SURE jrockrevolution.com and any of the JaME websites are not on any spam filters. Also, be sure to check your spam boxes every day.


Will I find out if I won before the lottery closes?

NO. We will NOT begin the drawing process until the lottery is closed.


So does this mean I'll be waiting in front of my computer forever wondering if an email has been sent, or if my email server is being slow?

We will have a set window of time during which we will send out emails. After this window of time has closed, if we will have another window for sending out emails, we will announce it specifically. We want you to spend the MINIMUM amount of time in front of your computer. There is no other way to do this securely in the time frame that we have. If in the future we are able to present a faster system, we will.


Sometimes it takes me a long time to receive emails. What should I do?

Choose an email that you typically receive email to very quickly. If you can check email on your cell phone, choose the best email for that, so that you are not tied to a computer.


I will be going crazy waiting to see if I won. How should I pass the time?

JRR will have activities on our forum to help keep you entertained while during any window of waiting time.


What will the email I receive tell me?

You will receive an email telling you whether or not you were selected.

What do I do after I find out I’m selected?

If you were selected, you must use the SAME PASSPORT NUMBER that you entered the lottery with to order the tickets. Please note that your passport number MUST MATCH your order number when you pick up your tickets or you will NOT be able to receive your tickets!


Will I have to take immediate action if I receive an email that I'm selected?

NO. You will have a one day waiting period, followed by 24 hours to take action and purchase tickets.


Will you announce the end of lottery results after the window of emailing is closed?

We will either announce the end of lottery results, or we will announce an extension. If we do so, the window will be during a shorter time frame. We will do our absolute best to reduce your
time checking your email.

When I order my tickets, can I purchase fewer than I originally asked for?

We strongly discourage this, but you will not be penalized for doing so.

When I order my tickets, can I purchase more than I originally asked for?

NO. We will have clear legal language regarding this when the ticket sale site is made available to you. Do NOT attempt to purchase more. You will NOT be able to pick up more tickets at the venue than you ORIGINALLY requested, regardless of your purchase. If you purchase more tickets than you requested in the lottery, you will NOT receive the additional tickets and you will NOT receive a refund.

 

 

 

GOING TO JAPAN

Should I get tickets, I still won't know how to plan my trip. What should I do?

First, Jrock Revolution is currently working on a tour package to help fans easily plan their trip.

Second, JRR will soon provide fans with a guide to help you figure out where to go and what to do if you're planning the trip yourself. Hang tight and we will provide you with a great deal of information.

Ultimately, we are not responsible for obtaining your flights and lodging. Though we will try to help all fans as best we can with information, we cannot make arrangements for you outside of the JRR tour package.

When will we find out more about the tour package and how it will work / what it will provide overseas fans?

We will make an announcement regarding the tour package on Wednesday, Feb. 13.

Should I try to make flight arrangements now?

Do NOT make flight arrangements unless you are using a travel agent with a reservation system that allows you time to decide whether or not to confirm and pay for your tickets. If you buy your flight but do not obtain tickets, we CANNOT help you.

Should I try to make hotel arrangements now?

JRR will have limited hotel availability via our tour package. Otherwise, we recommend you also investigate hotels now as the concerts are occurring at an EXTREMELY busy time of year for travel. Do NOT make any arrangements that require you to put down money before you are certain that you have tickets!

I have no Japanese language ability. Can I go?

Yes. Our will call team will speak English and possibly other languages, and specific instructions on will call location will be sent out in advance.

As well, we expect fans will be coming from all over the world, so there should be plenty of staff AND attendees around to help you.

I got tickets, but now I've realized I can't go to Japan. Can I transfer my tickets to someone else?

If you are the original purchaser of the tickets, you may make ONE transference of your tickets through a form upcoming on our site. Information about that will come at a later point, after the lottery is concluded.

 

THE CONCERTS

What venue is this being held, at what location?

Tokyo Dome in Tokyo, Japan.

Where will we be seated/what rows?

The tickets are prime seats in the S section. No nosebleed seats or seats from odd angles. Sets of tickets will be located randomly throughout the section.


Is there going to be a pit, or pit tickets?

No and no. All seats are reserved, assigned seating.

My friends got tickets in a separate order. Can I sit with them?

Seats are assigned randomly per ticket order. 100% group seating is not guaranteed under any circumstance.

Is there an age limit on attendance?

No one under 3 years of age can attend.

I: am visually impaired, hearing impaired, require guide animal assistance, pregnant, in a wheelchair, have a heart condition, have a phobia, have an anxiety disorder, or have any other medical condition that causes me concern about concert attendance. Can I attend?

Please enter the lottery and submit your specific questions to this form accessible on our main lottery site. We WILL reply to questions about such circumstances to the best of our ability.

 

 

 

 

ADDITIONAL QUESTIONS

Are both JRR and JaME getting separate tickets, or are they coming from one pool?

JRR and JaME are on an allied front regarding tickets. Our lottery and ticket sales systems are shared between our organization. It is one unified system from one pool of tickets.


I'm of legal age in my country, but I live with my parents/guardian, and they don't feel comfortable with me going. Should I still buy a ticket?

JRR and JaME cannot act as legal guardians for anyone during this trip. We recommend talking it out with your parents or guardian to discuss why they do not feel you should go, and how you perhaps could compromise. If you are of legal age in your country, you are of legal age to make the ultimate decision about this trip.

I'm not as familiar with X JAPAN as my friends who want to go, and they want me to come with them. Should I go?

We expect that any music fan who decides to devote their budget to this experience will have a phenomenal time. However, going to Japan to see a concert is an expensive prospect. Please make your decision wisely. This is an extremely rare opportunity, but it is your choice as to how your budget your money in your love of Jrock, not that of your friends.

You started saying things about this weeks ago, but nothing concrete. Why couldn't you have told us what exactly was going to happen earlier?

The entire ticketing situation for this event of a lifetime is extremely complicated. Please TRUST US that we have done absolutely everything in our power to give you as much time as possible.

We would rather give you short notice on something that is 100% confirmed than give you lengthy notice on something that is 99% confirmed and have to go back on our statement. Again, please trust us that we tried our absolute best for everyone. We announced the information at the FIRST moment it was possible.

There's no way I'm going to get any sleep during this process.

Our staff members have been working around the clock to make this happen for overseas fans. We have averaged about 3-4 hours of sleep a night at most. We will be right there with you, doing our best for you. However, we absolutely encourage you to try to hit the pillow as much as you can.

No matter how low the price is, there is just no way I can afford to go to Japan, and there is no possibility of loans or gifts to help me. Should I enter the lottery?

Do not enter the lottery unless you feel that you'll be able to afford to go.

Can I send a message to X JAPAN/YOSHIKI/JRR/JaME thanking them for this opportunity or any other comment?

Yes. You may do so through a form accessible from the main lottery site to allow you to send in thanks and/or comments. We cannot reply to individual comments through this form, but it will be here for you to just express your feelings so that we can let X JAPAN know what it means to international fans to have a chance at these concerts.

This is amazing! I want to spread the word to as many fans as possible! How can I help?

We have a large set of banners available for you through our main lottery page to start spreading around the globe so that we reach every fan possible. Please come check out the main site for the ticket lottery and help us tell the world!

 

 

THANK YOU FOR READING.

Please note that this FAQ is presently JUST for the ticket sales and directly related issues.

Further concert information, information on Japan, meet-ups, gifts for the band, and other questions will be answered in the coming days.

We will continue to update this FAQ with any more information immediately concering the sale.

 

You may submit any additional questions via the questions form here. We will only respond to select questions not answered in our FAQ and critical to the lottery and ticketing. We will not respond to questions sent to us via PM, email, or any other method.